Delivery Information

MESA ELECTRONICS

4990 Appian Way, Suite A, El Sobrante, CA 94803-1945

Phone (510) 223-9272,  www.mesanet.com, Webstore - http://store.mesanet.com/

Technical: tech@mesanet.com | purchasing@mesanet.com | accounting@mesanet.com


DELIVERY DATES - Currently we have a moderate store order backlog, if cards are in stock they may take under a week before a shipment is released. For this reason we suggest you that you do not choose a fast delivery method unless absolutely required. We are working to bring this time down. If the products are not in stock, the standard estimated lead time is 15 weeks or sooner, and is subject to change due to the availability of components parts and the assembly lead time.  To better guarantee lead times, the Seller accepts Blanket Schedule dated P.O.'s that can include scheduled ship date or quantities with release ship dates released per month for a up to a year, we estimate the lead time for the first initial build at least 15 weeks or sooner and depending on the type of card and  may require an NCNR agreement, custom boards require an NCNR.   The delivery date provided is our best estimated time of which product would be shipped from our factory.  All product pricing are subject to change without notice.  During the Covid19 pandemic we are currently working in shifts and their may delays on parts to build, testing and shipments.

ROHS COMPLIANCE - All RoHS compliant versions of the Mesa's products will have RoHS indicated in the part number.  If the RoHS part is not indicated, the product contains lead or other proscribed materials.  For European Union Countries, if a Non-RoHS part can be accepted please contact us for the document NRCSC (Non-RoHS Compliant Product Shipment Contract), that is required prior to your shipment.

SHIPPING & INSURANCE - The Buyer is to specify method of shipment and desired dock date.  Be aware that all freight companies the seller contracts with provides an estimated delivery date, if the shipment is late a credit does not apply unless the Buyer pays for an overnight shipment and the Seller would dispute with the freight companies approval for a credit.  If the shipment has been lost by the freight company there is a waiting period of six weeks or sooner, the shipment may be well on the way to the Buyer or may be returned to the Seller.  The following carriers are available: USPS, Federal Express, UPS.  If you prefer to ship collect on your shipping account you can provide your account number for; direct orders, OEM orders, schedule dated orders, Webstore order require an amount over $1,000. for a Buyer to use their own freight account.  If there is a problem with your shipment arrival it is the Buyer's responsibility to deal directly with the freight company.  You may enter your account number, Dealers orders, request a COC by placing your request in the "Customer Comment" field of your store order, allow less then three to four days to process.  The Seller insures all shipments with the usage of available freight companies and may be changed to a different freight company from your original buyer's selection for faster service.  If we use a  Buyers freight account we include we will include insurance especially if they are custom cards, unless we are instructed not to add insurance which the Buyer would then sign a release form of responsibility of the shipment loss or damage, in this case we are not responsible for safe arrival of the product.