Online Product Ordering and Shipping
4990 Appian Way, Suite A, El Sobrante, CA 94803-1945
Phone (510) 223-9272, www.mesanet.com, Webstore - http://store.mesanet.com
Technical: email@example.com | firstname.lastname@example.org | email@example.com
Thank you for your interest in Mesa Electronics products. Mesa Electronics has been serving the embedded PC and CNC boards market since 1986. Large orders over $2,500. are be accepted by email and require a payment by ACH or a wire includes a wire fee, small orders are to be purchased from the Seller's webstore. Buyer's domestic or international are to purchase to pay only with a credit card from the Seller's webstore, we do no support Paypal, orders can be places at: webstore at: http://store.mesanet.com/
Buyers requesting quote can visit the the Seller's webstore for pricing on only on available stock. International Buyers purchasing with a credit card may require to contact their bank to request and accept international purchases. Buyer purchasing from the Sellers webstore, when checking out are required to enter the exact name and zip/postal code assigned to the bank card. For Domestic or International direct orders over $2,500. or for large schedule dated orders require a bank fee and a EEI freight fee. For small orders U.S. or International Buyers may check with one of the Sellers Dealers nearest them. Seller Dealers do not provide large orders or scheduled dated orders. In order for the Seller to better serve the Buyer view the instructions below:
LIMITED STOCK NOTIFICATION - Currently there are shortages of most key components for industrial electronics. We expect the situation to improve in the year 2023 or sooner. Seller currently has limited stock available and will continue to build as these components become available. During these critical times we are unable to fully supply our Domestic and International Dealers.
DELIVERY DATES - If the products are not in the Sellers stock, the standard estimated lead time depends on the availability of components. Seller estimated lead time is 15 weeks or sooner on product builds.
SCHEDULED DATED ORDER(S) - Seller may accept a Buyers Blanket Schedule orders that include, scheduled dated quantities, shipped per month for a up to one year, pricing is subject to available stock on hand. Lead times are subject to change due to the availability of components, assembly builds, temperature testing process or conformal coating process. The delivery dates provided is the sellers best estimated lead time. Sellers may build half of the total order to meet the first initial schedule date, balance of order is estimated with the standard 15 weeks lead time and may be extended on the availability of vendor components. NCNR will apply to cards that are in low demand, custom cards, conformal coated card and some large or schedule orders by the Seller.
WILL CALL - For direct and/or online purchases, e-mail or call for confirmation for a pick up on the following day.
HEAD QUARTERS HOURS - Are from Monday through Friday from 9:00A.M. to 5:00P.M. PST. 5:00P.M. Pacific Standard time.
ROHS COMPLIANCE - All RoHS compliant versions of the Mesa's products are RoHS. If the RoHS part is not indicated, the product contains lead or other proscribed materials and would be listed in the description of the card. For European Union countries, if a Non-RoHS part can be accepted please contact us for the document NRCSC (Non-RoHS Compliant Product Shipment Contract) required prior to your shipment.
PAYMENT METHODS - All currency of transactions is in U.S. dollars. Payment through the Seller's webstore accepting credit cards; Master Card, Visa, American Express, Discover. ACH, Postal check and wire payments includes a wire fee for International orders over $2,500.. Webstore orders depending on the cards over $2,500 will not be accepted due to high credit card fees and should contact firstname.lastname@example.org to place an email direct order instead purchasing from the webstore, pricing is provided on product availability. For International shipments additional fees per order charges for a wire and a wire fee $35. and a EEI fee depending on the freight company we use and is subject to change due to bank and shipping company increases. For non-webstore orders Buyer may provide their freight account number to ship, EEI fee will be applied to the Buyer, Seller does not accept Paypal.
WEB STORE TERMS - http://store.mesanet.com/ Web store orders upon receipt of order will be processed within 1 to 2 weeks, 3 to 4 weeks if you require additional process. All product pricing are subject to change without notice. Web store order payments are by credit card only. Credit cards are not debited/captured until the order has shipped. When paying for your web store order the credit card total is placed on hold and when the order has shipped the payment is captured. For international orders you may want contact email@example.com to capture your payment ahead a time. If you wish to apply for terms contact the Seller, there is a month waiting period for approval, must have three years of purchases on account. Bank and business trade references along with authorized signature can be submitted for evaluation to apply for a line of credit. Buyer is subject to a 15% restocking fee on returned products over 30 days, no refund on freight fees.
WEB STORE PASSWORDS - If you require a new password you can call or email firstname.lastname@example.org to provide you with a new password.
SALES TAX - Buyers purchases shipping to or in California must have a current State sales tax exemption certificate on file with Mesa to avoid sales tax charges, sales tax will be charged unless otherwise indicated. Buyers of Government entities are to provide the Seller a sales tax exemption certificate for all orders exempt from sales tax.
IOSS - The Import One-Stop Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for goods sold from a distance by sellers from either the EU or from a non-EU country or territory. Furthermore, VAT payment is applicable only to purchases made by a buyer within the EU and for goods valued at less than EUR 150. Due to ISSO EU that apply to the 27 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. EU Orders that place a webstore order under the amount of $178. will be canceled and to contact one of our dealers in the front bottom of the webstore as "Dealers". However you may purchase an order for over the amount of $178. to ship without the IOSS Vat number.
SHIPPING & INSURANCE - Please select the method of shipment for web store orders be aware there may be delays due to the Covid-19 pandemic. For direct placing provide your freight account and desired dock date. The following carriers are available: Federal Express, UPS, USPS, and may request DHL, allow one additional days for freight company processing, signatures required for release of shipment on custom boards and large orders. Insurance will be
automatically added to the shipment cost especially custom boards. To streamline international shipments, please include your VAT number and shipper account number if available.
RETURN PROCEDURES - Prior to returning any product(s) to Seller for our two year warranty service. Buyer is subject to a 15% restocking fee on returned products over 30 days. Warranty covers only manufacturing defects not the defects incurred due to the negligence of the user or any accidental damage to the product. Buyer must notify Seller by e-mail or telephone direct invoice purchase from the company and is to include the name of product, serial number beginning with (ms + seven digits), quantity, provide the full details of the failure or malfunction of the product(s). We will assign an RMA number and will require three to four weeks to analyze the product to either to repair or replace. Such notice shall be given within thirty (30) days after Buyer’s discovery of the failure or malfunction or manufacturing defect by the seller. Upon receipt of this information, seller shall provide Buyer with service assistance and/or shipping instructions and a return material authorization (R.M.A.) number. Buyer shall be responsible for returning product(s) to Seller in its original anti-static packaging, shipping prepaid, and insured by Buyer. Buyer shall retain shipping information, including RMA and tracking numbers, which shall serve as Buyer’s proof of return. Any product(s) replaced by Seller shall become the property of Seller. All returned products must be received by Seller no later than the last day of the warranty period, or there will be no warranty coverage. If upon examination of the returned goods, Seller determines that they are not covered by the warranty, Seller reserves the right to charge Buyer for parts and labor at Seller’s then current labor rate and a 15% restock fee. Seller will advise Buyer prior to assessing these charges.BUYER’S WARRANTY - Acceptance of goods is a warranty by Buyer that Buyer is solvent as of the date of shipment. With respect to goods delivered hereunder, Buyer agrees to accept responsibility for (i) their selection to achieve Buyer's intended results, (ii) their use, (iii) the results obtained therefrom and (iv) the selection of, use of and results obtained from any equipment, programs or services not provided by Seller and used in connection with goods delivered hereunder. Buyer further warrants that it is buying the Product(s) for its own internal use and not for resale as standalone Product(s), unless otherwise agreed between Buyer and Seller under separate written agreement. This warranty is not transferable, the buyer is not responsible for warranty replacement should the label or log be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse , abuse immersion in liquids, improper installation, neglect, improper shipping, damaged caused by disasters such as fire, flood, or service other then by the seller.
We look forward to serving you, if you require any additional assistance please feel free to contact us.
CONTACT - email@example.com or telephone (510) 223-9272