Online Product Ordering and Shipping Information
4990 Appian Way, Suite A, El Sobrante, CA 94803-1945
Phone (510) 223-9272, www.mesanet.com, Webstore - http://store.mesanet.com
Technical: firstname.lastname@example.org | email@example.com | firstname.lastname@example.org
Thank you for your interest in Mesa Electronics products. Mesa Electronics has been serving the embedded PC and CNC boards market since 1986. Orders can be accepted by email, telephone or by mail. For domestic or international small orders place your credit card order form our web store at: http://store.mesanet.com/. For International customers when using their credit card for payment contact your bank that they accept international charges before hand, make sure you enter the exact name on the card and zip/postal code assigned to the bank card. For International web store orders over $2,500. USD are canceled as they would require Bank and EEI fees. For large schedule dated quantity order contact email@example.com. For those U.S. or International check for one of our dealers nearest you. In order for Mesa Electronics to better serve you please view the instructions below:
DELIVERY DATES - If the products are not in stock, the standard estimated lead time depends on the availability of components, build, upon receipt of order is 15 weeks or sooner. To better guarantee lead times, Mesa Electronics accept Blanket P.O's that include scheduled quantities to ship per month for a up to a year, Blanket P.O.'s qualify for quantity discounts on the total order quantity. Lead times are subject to change due to the availability of parts. The delivery date provided is our best estimated time of which product would be shipped from our factory.
WILL CALL - For direct and/or online purchases, e-mail or call for confirmation for a pick up on the following day. Our head quarters hours are from Monday through Friday from 11:00 A.M. to 5:00 P.M.
SCHEDULED DATED ORDER(S) - You are welcome to place an annual scheduled purchase order(s) by contacting firstname.lastname@example.org and we would require specified scheduled ship dates that may be pulled in or pushed out, good for one year. For the first initial scheduled shipment release we build the whole lot and there would be a standard estimated lead time of 15 weeks or sooner, once boards are built they will be reserved for the rest of the dated releases. NCNR applies to cards that are in low demand, custom boards, conformal coated cards and some large order quantities.
ROHS COMPLIANCE - All RoHS compliant versions of the Mesa's products are RoHS. If the RoHS part is not indicated, the product contains lead or other proscribed materials and would be listed in the description of the card. For European Union countries, if a Non-RoHS part can be accepted please contact us for the document NRCSC (Non-RoHS Compliant Product Shipment Contract), that is required prior to your shipment.
PAYMENT METHODS - All currency of transactions is in U.S. dollars. Prepayment can be submitted by credit card; Master Card, Visa, American Express, Discover, money order. ACH payment for domestic or wire payments for International orders under $2,500.00 are not accepted due to high credit card charges and should contact email@example.com to place our order directly instead of the web store. For International shipments additional fees per order charges for a wire fee $30. and a EEI fee of $10 to $15. depending on the freight company we use and is subject to change due to bank and shipping company increases. You can provide us with our freight account number to ship, EEI fee will apply either way. We do not accept Paypal.
WEB STORE TERMS - http://store.mesanet.com/ Web store orders upon receipt of order will be processed within 1 to 2 weeks, 3 to 4 weeks if you require additional process. All product pricing are subject to change without notice. Web store order payments are by credit card only. Credit cards are not debited until the order has shipped. When paying for your web store order the credit card total is placed on hold and when the order has shipped the payment is captured. For international orders you may want contact firstname.lastname@example.org to capture your payment ahead a time. If you wish to apply for terms contact Mesa Electronics there is a month waiting period for approval and must have three years of purchases. Bank and business trade references along with authorized signature can be submitted for evaluation to apply for a line of credit. Terms for open accounts are "N30" or "2% Net 10 / Net 30", that is: payment received within 10 days of invoice date will receive 2% discount on product only. The Seller has a 15% restocking fee on returned products.
WEB STORE PASSWORDS - If you require a new password you can call or email email@example.com to provide you with a new password.
SALES TAX - Buyers purchases shipping to or in California must have a current State sales tax exemption certificate on file with Mesa to avoid sales tax charges, sales tax will be charged unless otherwise indicated. Buyers of Government entities are to provide the Seller a sales tax exemption certificate for all orders exempt from sales tax.
SHIPPING & INSURANCE - Please select the method of shipment for web store orders. For direct placing provide your freight account and desired dock date. The following carriers are available: Federal Express, UPS, and USPS, allow one additional days for freight company processing. Orders processed directly and are over $2,500. USD requires an EEI fee of $10. to $15. and is subject to change per carrier. Insurance will be automatically added to the shipment cost especially custom boards unless other wise stated on order. To streamline international shipments, please include your VAT number and shipper account number if available.
RETURN PROCEDURES - Prior to returning any product(s) to Seller for our two year warranty service. Warranty covers only manufacturing defects not the defects incurred due to the negligence of the user or any accidental damage to the product. Buyer must notify Seller by e-mail or telephone direct invoice purchase from the company and is to include the name of product, serial number beginning with (ms + seven digits), quantity, provide the full details of the failure or malfunction of the product(s). We will assign an RMA number and will require three to four weeks to analyze the product to either to repair or replace. Such notice shall be given within thirty (30) days after Buyer’s discovery of the failure or malfunction or manufacturing defect by the seller. Upon receipt of this information, seller shall provide Buyer with service assistance and/or shipping instructions and a return material authorization (R.M.A.) number. Buyer shall be responsible for returning product(s) to Seller in its original anti-static packaging, shipping prepaid, and insured by Buyer. Buyer shall retain shipping information, including RMA and tracking numbers, which shall serve as Buyer’s proof of return. Any product(s) replaced by Seller shall become the property of Seller. All returned products must be received by Seller no later than the last day of the warranty period, or there will be no warranty coverage. If upon examination of the returned goods, Seller determines that they are not covered by the warranty, Seller reserves the right to charge Buyer for parts and labor at Seller’s then current labor rate and a restock fee. Seller will advise Buyer prior to assessing these charges.BUYER’S WARRANTY - Acceptance of goods is a warranty by Buyer that Buyer is solvent as of the date of shipment. With respect to goods delivered hereunder, Buyer agrees to accept responsibility for (i) their selection to achieve Buyer's intended results, (ii) their use, (iii) the results obtained therefrom and (iv) the selection of, use of and results obtained from any equipment, programs or services not provided by Seller and used in connection with goods delivered hereunder. Buyer further warrants that it is buying the Product(s) for its own internal use and not for resale as standalone Product(s), unless otherwise agreed between Buyer and Seller under separate written agreement. This warranty is not transferable, the buyer is not responsible for warranty replacement should the label or log be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse , abuse immersion in liquids, improper installation, neglect, improper shipping, damaged caused by disasters such as fire, flood, or service other then by the seller.
We look forward to serving you, if you require any additional assistance please feel free to contact us.
CONTACT - Telephone (510) 223-9272