Online Product Ordering and Shipping

MESA ELECTRONICS

4990 Appian Way, Suite A, El Sobrante, CA 94803-1945

                Phone (510) 223-9272,  www.mesanet.com, Webstore - http://store.mesanet.com

Technical: tech@mesanet.com | purchasing@mesanet.com | accounting@mesanet.com

Thank you for your interest in Mesa Electronics products.  Mesa Electronics has been serving the embedded PC and CNC boards market since 1986.  Large orders over $2,500. are be accepted by email and require a payment by ACH or a wire includes a wire fee, small orders are to be purchased from the Seller's web-store.  Buyer's domestic or international are to purchase to pay only with a credit card from the Seller's web-store, we do no support PayPal,  orders can be places at: web-store at:  http://store.mesanet.com/

Buyers requesting quote can visit the the Seller's web-store for pricing on only on available stock.  International Buyer's purchasing with a credit card may require to contact their bank to request and accept international purchases.  Buyer purchasing from the Seller's web-store, when checking out are required to enter the exact name and zip/postal code assigned to the bank card.  For Domestic or International  direct orders over $2,500. or for large schedule dated orders require a bank fee and a EEI freight fee.  For small orders  U.S. or International Buyer's may check with one of the Seller's Dealers nearest them. Seller's Dealers do not provide large orders or scheduled dated orders. In order for the Seller to better serve the Buyer's view the instructions below:

LIMITED STOCK NOTIFICATION - Currently there are shortages of most key components for industrial electronics due to the current trade war Seller currently has limited stock available, and will continue to build as these components become available.  During these critical times we are unable to fully supply our Domestic and International Dealers.

DELIVERY DATES - If the products are not in the Seller's stock, the standard estimated lead time depends on the availability of components.  Seller estimated lead time is 15 weeks or sooner on common product builds.

SCHEDULED IN-HOUSE DATED ORDER(S) - Seller may accept Buyers Blanket Schedule In-house orders on cards of high demand at quantities of 300 or more items to include; scheduled dated quantities shipped per month, for a up to one year, pricing is subject to available stock on hand.  Lead times are subject to change due to the availability of components, assembly builds, temperature testing process or conformal coating process. The delivery dates provided is the sellers best estimated lead time.  Seller may build half of the total order to meet the first initial schedule date, the balance of order is estimated at the standard 15 weeks lead time and may be extended due to the availability of vendor components.  NCNR apply to; cards that are low demand, custom cards, conformal coated cards, and some large or schedule orders by the Seller.

WILL CALL - For direct and/or online purchases, e-mail or call for confirmation for a pick up on the following day.

HEAD QUARTERS HOURS - Are from Monday through Friday from 9:00A.M. to 5:00P.M. PST. 5:00P.M. Pacific Standard time.

ROHS COMPLIANCE - All RoHS compliant versions of the Mesa's products are RoHS.  If the RoHS part is not indicated, the product contains lead or other proscribed materials and would be listed in the description of the card.  For European Union countries, if a Non-RoHS part can be accepted please contact us for the document NRCSC Non-RoHS Compliant Product Shipment Contract) required prior to your shipment.

PAYMENT METHODS - All currency of transactions is in U.S. dollars.  Payment through the Seller's web-store accepting credit cards;  Master Card, Visa, American Express, Discover.  ACH, Postal check and  wire payments includes a wire fee for International orders over $2,500..   Web-store orders depending on the cards over $2,500 will not be accepted due to high credit card fees and should contact sales@mesanet.com to place  an email direct order instead purchasing from the web-store, pricing is provided on product availability.  For International shipments, additional wire fees and a EEI fee depending on the freight company is subject to change due to bank and freight company will apply.  For In-House non-web-store large orders Buyer may ship freight collect with their freight account, Seller does not accept buyers freight bill of ladings to ship web-store orders or In-house orders, a EEI fee will be applied to the Buyer. Seller does not accept PayPal nor do we accept called in credit card numbers. 

WEB STORE TERMS - http://store.mesanet.com/ Web store orders upon receipt of order will be processed within 1 to 2  weeks, 3 to 4 weeks if you require additional process. All product pricing are subject to change without notice.  Web store orders payments are by credit card only. Web-store order Buyer's credit card payment total is placed on hold,  once the order has shipped the credit card is then debited/captured.    For international orders you may want contact sales@mesanet.com to capture your payment ahead a time.  Seller does not accept international line of credits at this time. For domestic line of credit applications there is a waiting period 1-2 month waiting period, for approval for from the seller,  for orders over $1000., Bank and business trade references along with authorized signature can be submitted for evaluation. o apply for a line of credit for large orders. Buyer is subject to a 15% restocking fee on returned products over 30 days, no refunds for products over the two year warranty, no refunds on the freight fees.

WEB STORE PASSWORDS - If you require a new password you can call or email sales@mesanet.com to provide you with a new password.

SALES TAX - Buyer's purchases shipping to or in California must have a current State sales tax exemption certificate on file with the seller to avoid sales tax charges, sales tax will be charged unless otherwise indicated. Buyers of Government entities are to provide the Seller a sales tax exemption certificate for all orders exempt from sales tax.

IOSS - The Import One-Stop Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for goods sold from a distance by sellers from either the EU or from a non-EU country or territory. Furthermore, VAT payment is applicable only to purchases made by a buyer within the EU and for goods valued at less than EUR 150.  Due to ISSO EU that apply to the 27 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.  EU  Orders that place a web-store order under the amount of $178.  will be canceled and to contact one of our dealers  in the front bottom of the web-store as "Dealers".  However you may purchase an order for over the amount of $178. to ship without the IOSS Vat number.

SHIPPING & INSURANCE - Please select the method of shipment for web-store orders. For international orders due to the trade wars Buyer's is to check their countries import tariff with the sellers card HS Harmonized Systems code number 847607 before placing an order from the Seller.  Seller does not accept the buyers shipping freight bill of labels to ship orders.  For direct placing provide your freight account and desired dock date.  The following carriers are available: Federal Express, UPS, USPS, and may request DHL, allow one additional days for freight company processing, signatures required for freight release of shipment on custom boards and large orders.  When selecting USPS postal service, once a package arrives at its country of destination, the UNITED STATES Postal Service no longer has any authority or control over the package.  Buyer's can search the web by entering the countries name add "Post" to receive the appropriate tracking site to track the shipment. Insurance is automatically applied to the shipment cost especially custom boards. To streamline international shipments, Buyer is to include their Tax/VAT number and shipper account number if available.  Seller does not accept Buyer's bill of lading to ship orders from the Sellers web-store or for In-House order.

RETURN PROCEDURES - Prior to returning any product(s) to Seller for our two year warranty service.  Buyer is subject to a  15% restocking fee on returned products over 30 days.  Warranty covers only manufacturing defects not the defects incurred due to the negligence of the user or any accidental damage to the product. Buyer must notify Seller by e-mail or telephone direct invoice purchase from the company and is to include the name of product, serial number beginning with (ms + seven digits), quantity, provide the full details of the failure or malfunction of the product(s). We will assign an RMA number and will require three to four weeks to analyze the product to either to repair or replace.  Such notice shall be given within thirty (30) days after Buyer’s discovery of the failure or malfunction or manufacturing defect by the seller. Upon receipt of this information, seller shall provide Buyer with service assistance and/or shipping instructions and a RMA Return Material Authorization number. Buyer shall be responsible for returning product(s) to Seller in its original anti-static packaging, shipping prepaid, and insured by Buyer. Buyer shall retain shipping information, including RMA and tracking numbers, which shall serve as Buyer’s proof of return. Any product(s) replaced by Seller shall become the property of Seller. All returned products must be received by Seller no later than the last day of the warranty period, or there will be no warranty coverage. If upon examination of the returned goods, Seller determines that they are not covered by the warranty, Seller reserves the right to charge Buyer for parts and labor at Seller’s then current labor rate and a 15% restock fee.  Seller will advise Buyer's prior to assessing these charges.

We look forward to serving you, if you require any additional assistance please feel free to contact us

CONTACT - sales@mesanet.com or telephone (510) 223-9272